Returns & Refund Policy – PawfectCo

At PawfectCo, we focus on high-quality pet apparel and customer satisfaction. If you or your furry friend are not fully satisfied with your purchase, we offer a simple, clear return and refund process to resolve your issue quickly.

1. Return Eligibility & Timeframe

All eligible returns must be submitted within30 calendar days from the date of delivery.To be qualified for a return or exchange, items must be unused, unwashed, undamaged, and in original condition with all original packaging, tags, and accessories intact. Any signs of wear, stains, washing, or damage caused by the customer will result in return rejection.

2. Qualified Return Scenarios

We accept returns and exchanges for the following situations:

Incorrect size or style ordered by customer

Product does not fit your pet as expected

Defective items, stitching errors, or quality issues

Wrong item shipped by our system

3. Non-Returnable Situations

The following cases are not eligible for return, exchange, or refund:

Items worn, washed, modified, or damaged by pets

Missing original tags, packaging, or accessories

Damage caused by improper use, machine washing, or human error

Final sale, clearance, or discounted items (marked as non-returnable on product page)

Returns submitted after the 30-day valid period

4. Exchange Service

We support size exchanges and style exchanges for all regular-priced items. If you pick the wrong size for your dog, you can apply for an exchange within 30 days for a more suitable size.For size exchange suggestions, you can refer to our Size Guide page to avoid repeated errors.

5. Refund Process & Timeline

Once we receive and inspect your returned items, we will confirm the refund eligibility within 1–3 business days.Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the funds to reflect in your account, depending on your bank and payment provider processing speed.

6. Return Shipping Fee

Customer-caused returns (size mismatch, style dislike, wrong order): Return shipping fees are borne by the customer.

Our-side errors (quality defects, wrong items shipped): We will cover the return shipping cost or provide a full refund.

7. Damaged & Lost Orders

If your item arrives damaged, defective, or missing parts, please contact our support team with clear photos or videos within 48 hours after delivery. We will offer a free replacement or full refund according to the actual situation.